Job title: Enterprise Service Desk Specialist Senior Level
Job location: Quantico, VA
Job duration: 5 Months Contract
High school diploma or General Equivalency Diploma (GED)
· Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services. The contractor shall have a minimum of three (3) years of customer service experience in an IT environment.
· Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. and one (1) year of experience in Remote Desk Takeover tools and usage.
Required: secret Clearance
Information Assurance Technician (IAT) Level II.
at least one active certification CCNA /CySA+/GICSP/GSEC/"Security+"/SSCP
Troubleshooting (Problem Solving)
Six Sigma Methodology
Issue Tracking Systems
It Service Management