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Enterprise Service Desk Specialist Senior Level at DISYS

Enterprise Service Desk Specialist Senior Level

DISYS Quantico, VA Contractor
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Job title: Enterprise Service Desk Specialist Senior Level

Job location:  Quantico, VA 

Job duration:  5 Months Contract

 

Job Description:


High school diploma or General Equivalency Diploma (GED)

3 years

·        Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services. The contractor shall have a minimum of three (3) years of customer service experience in an IT environment.

·        Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets, including a certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc. and one (1) year of experience in Remote Desk Takeover tools and usage.


Required: secret Clearance 


Information Assurance Technician (IAT) Level II.


at least one active certification CCNA /CySA+/GICSP/GSEC/"Security+"/SSCP

Recommended skills

Troubleshooting (Problem Solving)
Six Sigma Methodology
Issue Tracking Systems
Service Level
It Service Management
Takeover
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