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Customer Service in Jackson,Wisconsin
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Technical Support Analyst

Solution Partners New Berlin Full-Time
$16.00 - $20.00 / hour
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Experience: 1-2 years IT experience with PC’s, working knowledge of networking and servers preferred. We can train them in IT support tasks at this level if they don’t have a lot of experience. Someone early career (still in school, or just out of, looking for experience).

  • Provide on Premise Level 1 technical support at designated location
  • Perform fulfillment of documented basic to standard Requests
  • Perform resolution of documented basic to standard Incidents
  • Receive and react to escalations from Service Desk based on documented processes
  • Monitor ticket queues and follow up with end users and other resolver teams until tickets closed
  • Provide good customer service, professional oral and written communication skills
  • Respond to direct interaction with end users via “walk up” or email when required
  • Primary Expertise: Customer Service, Basic Infrastructure & Application Support

Skills required

Reports
Analysis
Information Systems
Auditing
Interface
Process Improvements (Business)
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