*This Role is not Remote*
When recruiting and training our team members, we ensure they receive the highest level of customer service training available. It is our utmost priority to put your brands best foot forward every time
The role is to provide outstanding customer service, sales, and service on a face to face basis to our customers and clients alike.
You will promote our client's products & services, deal with any inquiries from existing customers relating to their accounts, order products, and services where applicable, renew subscriptions, and open new accounts where necessary.
Handle questions and product inquiries from customers
Recommend appropriate products/services/plans based on the customer's needs
Handle product returns, complaints, and other customer requests
Ensure accurate data capture of all information from customer/client
You will be providing pleasant and professional face-to-face follow-up services to customers in accordance with sales and service guidelines established by the Client. It is imperative that all targets and goals set are not only met but exceeded on a daily basis. KPI’s are essential to every business to ensure productivity is at the highest standards. Key KPI’s to be met for the role include:
Does this sound like you?
Are you looking for a career?
Have you got the drive to succeed?
If the answer to all of the above is YES we want to hear from you! Please send a copy of your resume to the management team for consideration. Good luck!
Identify Customer Need
Resolve Customer Issue