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Customer Services / Administrative Assistant job in New York at TEKsystems

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Customer Services / Administrative Assistant at TEKsystems

Customer Services / Administrative Assistant

TEKsystems New York, NY Full Time
$45,360 - $67,274/Year
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  • Utilize excellent empathetic, sensitive interpersonal, cultural sensitivity, and interviewing skills such that you build and maintain trust with patients and contacts as you work with a patient to help them recall everyone with whom they have had close contact during the timeframe while they may have been infectious.
  • Notify exposed individuals (contacts) of their potential exposure as rapidly and sensitively as possible.
  • Protect patient privacy; contacts are only informed that they may have been
  • exposed to a patient with the infection. They are not told the identity of the patient who may have exposed them.
  • Provide contacts with education, information, and support to understand their risk, what they should do to separate themselves from others who are not exposed, monitor themselves for illness, and the possibility that they could spread the infection to others even if they themselves do not feel ill.
  • Encourage students to stay home and maintain social distance from others (at least 6 feet) until 14 days after their last exposure, in case they also become ill. They should monitor themselves by checking their temperature twice daily and watching for cough or shortness of breath.
  • Check in with students and their parents to make sure they are self-monitoring and have not developed symptoms. Contacts who develop symptoms should promptly isolate and they should be promptly evaluated for infection and for the need for medical care.
  • Maintain data in Microsoft Dynamics contract tracing software.
  • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
  • Providing real-time scheduling support by booking appointments and preventing conflicts.
  • Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
  • Screening phone calls and routing callers to the appropriate party.
  • Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
  • Greet and assist visitors.

Recommended Skills

  • Customer Service
  • Identify Customer Need
  • Operate Cash Register
  • Resolve Customer Issue
  • Resolve Request
  • Retention Management
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