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Monolingual/Bilingual Customer Service Representative

Lawrence, KS Full-Time
$26,000.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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Client Position Title: 12/ 9-Monolingual/ BILINGUAL

Position Number: 327509

Location: Lawrence, KS 66044

Desired Skill Set:

Call Center, Customer Service, Filing, Typing

Position Description:

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
LOOKING FOR ENGLISH or SPANISH speaking CSR''''''''''''''''s
Required for submittal- 3 minute Typing Test with Minimum 30 WPM, Call Center Customer Service Scenarios with minimum score of 70%, Business Etiquette with minimum score of 70%
Bilingual Candidates need to provide Bilingual Customer Service testing- Spanish-English Translation


Full Legal Name, DOB & Last 4 SS Number


If previously employed must have the below;
Name when they were employed:
Location
Dates
Supervisor
Reason for leaving

Job Title: Monolingual/Bilingual Customer Service Representative
Location: 1035 N 3rd St, Suite 102 & 103, Lawrence, KS 66044
Hours: 7:00 AM - 6:00 PM
Estimated Start: After attending RJP and offer is made. Clearing Background

Must be able to attend Real Job Preview, and Pass all screenings
Training Hours: Mon - Fri 8-5, 3-4 weeks

Job Description: Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children. Complete associated tasks according to the established guidelines. Track and document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines.Escalate calls or issues to the appropriate designated staff for resolution as needed.Facilitate translation services for nonEnglish speaking callers according to procedures. Attend meetings and trainings as requested and maintains uptodate knowledge of all programs and systems.


Job Description: Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. Track and document all inquiries using the applicable systems. Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children. Complete associated tasks according to the established guidelines. Track and document all inquiries using the applicable systems. Meet Quality Assurance (QA) and other key performance metrics. Facilitate the fulfillment of caller requests for materials via mail, email, or download. Transfer/refer consumers to appropriate entities according to the established guidelines.Escalate calls or issues to the appropriate designated staff for resolution as needed.Facilitate translation services for nonEnglish speaking callers according to procedures. Attend meetings and trainings as requested and maintains uptodate knowledge of all programs and systems.





  
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)


Recommended skills

Call Center
Customer Service
Filing
Typing
Spanish Language
Multilingualism

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$26,000
Avg. Yearly Salary

Career Path

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Monolingual/Bilingual Customer Service Representative
$26,000.00 (Careerbuilder est.)
Estimated Salary: $71K
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Job ID: 327509

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