CareersUSA, a leader in the staffing industry with over 40 years of experience, has another job opportunity for you:
Our Client is seeking a Customer Service R epresentative - Bilingual - English/Spanish in Boca Raton, FL.
Earn $40,000 per year at this full-time, permanent position. Work 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m. (with 30 minute lunch and 2-15 minute breaks) or 8:00 a.m. to 5:00 p.m. (with 1 hour lunch).
Answer and/or return calls from Insureds, Public Adjusters, Attorneys, Vendors, Agents and others regarding open and closed claims
Respond to inquiries, answer questions and provide claim status information
Update claim notes documenting phone calls and what action was taken
Transfer callers to appropriate persons as needed
Review emails from Call Center regarding after-hours and evening inquiries from customers on open or closed claims; call customer and answer questions, update claim notes as applicable
Other duties and administrative projects as assigned
May have opportunity to work extended hours providing customer service assistance in the event of a catastrophe (CAT).
High School Degree or Equivalent (GED)
Must be bilingual - speak and write fluent English and Spanish
2 years of customer service experience, preferably in the insurance industry
Must have Florida 440 license
Experience providing customer service regarding homeowner’s insurance claims is preferred
Florida Adjusters 620 license is preferred
Good time management, organizational and communication skills
Proficient in Microsoft Office, including Word, Excel and Outlook
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Job ID: BOC-CSR-Blngl124992
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