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Customer Service Representative - Bilingual job in Boca Raton at CareersUSA Inc.

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Customer Service Representative - Bilingual at CareersUSA Inc.

Customer Service Representative - Bilingual

CareersUSA Inc. Boca Raton, FL Full Time
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CareersUSA, a leader in the staffing industry with over 40 years of experience, has another job opportunity for you:

Our Client is seeking a Customer Service R epresentative - Bilingual - English/Spanish in Boca Raton, FL.

Earn $40,000 per year at this full-time, permanent position. Work 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m. (with 30 minute lunch and 2-15 minute breaks) or 8:00 a.m. to 5:00 p.m. (with 1 hour lunch).

Job Description:

  • Answer and/or return calls from Insureds, Public Adjusters, Attorneys, Vendors, Agents and others regarding open and closed claims
  • Respond to inquiries, answer questions and provide claim status information
  • Update claim notes documenting phone calls and what action was taken
  • Transfer callers to appropriate persons as needed
  • Review emails from Call Center regarding after-hours and evening inquiries from customers on open or closed claims; call customer and answer questions, update claim notes as applicable
  • Other duties and administrative projects as assigned
  • May have opportunity to work extended hours providing customer service assistance in the event of a catastrophe (CAT).


  • High School Degree or Equivalent (GED)
  • Must be bilingual - speak and write fluent English and Spanish
  • 2 years of customer service experience, preferably in the insurance industry
  • Must have Florida 440 license 
  • Experience providing customer service regarding homeowner’s insurance claims is preferred
  • Florida Adjusters 620 license is preferred
  • Good time management, organizational and communication skills
  • Proficient in Microsoft Office, including Word, Excel and Outlook

Contact Information:

Recommended Skills

Claims Processing
Customer Service
Florida 440 And 620 Insurance License

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Job ID: BOC-CSR-Blngl124992

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