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Company Contact Info

  • Diamond Bar, CA
  • Sophia Chang

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Customer Service Representative (Bilingual - English/Chinese)

KCAL Insurance Agency • Diamond Bar, CA

Posted 1 month ago

Job Snapshot

Admin - Clerical, Customer Service, Insurance

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Job Description

Our company offers competitive salary, corporate discount program (you get HUGE discounts on hotels, rental cars, theme parks (Disney, Universal, etc.), movie theaters, Las Vegas shows, and more), 100% PAID medical insurance, paid vacation/sick/holidays, advancement opportunities and much more!

Customer Service Representative

Job Description:

•             Managing client relationships in a fast-paced environment, while demonstrating persistence along with problem solving and decision making skills to work with clients through a variety of challenging situations.

•             Perform support tasks for Managers in providing exceptional service to clients by completing assigned tasks in a timely and accurate manner.

•             Assist clients by answering questions about their policies, including explaining insurance concepts and processing claims paperwork (training will be provided!)

•             Quickly and accurately file applications and process claims

•             Provide additional support to teammates and staff as needed

Job Requirements


•             Bilingual in English and Mandarin/Cantonese Chinese

•             Strong interpersonal and communication skills, both written and oral

•             Must be able to work independently and also thrive in a team environment

•             Proficiency in Microsoft Office Suite, including Outlook

•             High school diploma or GED is required

•             Must be authorized to work in the US

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