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Company Contact Info
- Diamond Bar, CA
- Sophia Chang
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Customer Service Representative (Bilingual - English/Chinese)
KCAL Insurance Agency • Diamond Bar, CA
Posted 1 month ago
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Our company offers competitive salary, corporate discount program (you get HUGE discounts on hotels, rental cars, theme parks (Disney, Universal, etc.), movie theaters, Las Vegas shows, and more), 100% PAID medical insurance, paid vacation/sick/holidays, advancement opportunities and much more!
Customer Service Representative
• Managing client relationships in a fast-paced environment, while demonstrating persistence along with problem solving and decision making skills to work with clients through a variety of challenging situations.
• Perform support tasks for Managers in providing exceptional service to clients by completing assigned tasks in a timely and accurate manner.
• Assist clients by answering questions about their policies, including explaining insurance concepts and processing claims paperwork (training will be provided!)
• Quickly and accurately file applications and process claims
• Provide additional support to teammates and staff as needed
• Bilingual in English and Mandarin/Cantonese Chinese
• Strong interpersonal and communication skills, both written and oral
• Must be able to work independently and also thrive in a team environment
• Proficiency in Microsoft Office Suite, including Outlook
• High school diploma or GED is required
• Must be authorized to work in the US