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Company Contact Info

  • Des Moines, IA

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Insurance Customer Service / Processing

Associate Staffing, LLC • Des Moines, IA

Posted 1 month ago

Job Snapshot

Full-Time
Experience - 1 years
Degree - High School
$16.00 - $18.00/Hour
Insurance
Admin - Clerical

Job Competition

69

Applicants

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Job Description

Responsibilities
• Respond to customer requests via telephone or email
• Providing excellent service to customers who have insurance or other financial service products or benefit plans
• Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
• Efficiently process transactions and refer requests for other policy modifications to appropriate areas
• Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
• Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills
• This position will be cross-trained in Customer Service and Processing, and will provide Processing support as needed
• Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards
• Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met

Job Requirements

Requirements

  • 1+ year of customer service or processing experience of life insurance or annuities products
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