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Company Contact Info

  • 5405 Windward Parkway
    Alpharetta, GA 30004
  • 470-372-1639

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HR/Payroll Specialist

Metasys Technologies, Inc. • Alpharetta, GA

Posted 1 month ago

Job Snapshot

Experience - 1 years
Banking - Financial Services
Human Resources

Job Description

Position: HR/Payroll Specialist

Location: Atlanta GA 30328

Duration: 03 Months (Extendable)


The Applications Analyst resolves assigned tasks and cases for a variety of HR, payroll, and/or benefits related topics and/or technical support. The analyst also offers company wide support for Cox Enterprises. The Applications Analyst plays a critical role in ensuring that our customers receive accurate HR, payroll, benefits, and/or technical support in a timely and professional manner. The ideal candidate is also responsible for providing an overall positive and memorable customer experience.

Job Requirements

Primary Responsibilities and Essential Functions

·       Responsible for the first level support to all HR, payroll, and/or benefits customers assisting them in payroll and/or benefits processing, use of payroll and benefits processing systems/tools, maintenance of payroll and/or benefits data and reporting

·       Demonstrates advanced job knowledge in multiple area

·       Completes a variety of complex assignments

·       Demonstrates independent judgment to determine work methods

·       Refers only new or unusual issues to Lead Applications Analyst or Manager

·       Accurately documents resolutions to customer calls/issues and escalates as needed

·       Works with customers to troubleshoot HR, payroll and/or benefits related issues

·       Provides PeopleSoft support including correction mode, re-processing events in On Demand, running and monitoring monthly queries and data integrity reports

·       Processes manual checks, reversals/adjustments, third party sick pay and back up for partial ACH reject refunds

·       Troubleshoots issues related to Time Keeping (Kronos/Time & Labor), PeopleSoft, Cox Total Comp, Vista, ADP, Goals and Performance, and Learn@Cox

·       Responsible for ensuring compliance with all customer Service Level Agreements (SLA’s)

·       Runs and troubleshoots Time Keeping and PeopleSoft queries

·       Identify the need for new support procedures or necessary communications and reports them to management

·       Analyze and resolve semiweekly Aetna error reports

·       Monitors system performance and alerts management of any system functionality issues

·       Troubleshoots and resolves time keeping support inquiries: creation/updating/deletion of manager licenses; creation/assignment of hyperfinds for Kronos, time approval, enrolling employees and adjusting balances for Time and Labor

·       Applies business knowledge and analytical thinking to everyday support tasks

·       Researches problems/issues and develops effective solutions

Minimum qualifications                                                                                                                                                                                                                                           

·       2-5 years HR systems experience: PeopleSoft, Kronos, Vista, Learn@Cox, ADP, Cox Total Comp, and Goals and Performance

·       Knowledge of Cox benefit offerings, payroll practices, and enterprise applications

·       Exceptional customer service, analytical, verbal, written, and communication skills


·       Bachelor’s degree preferred with 2-4 years’ experience supporting a large HR payroll (multi-state) and/or benefits environment in a large corporation

·       Certified Payroll Professional (CPP)

·       Peoplesoft Query experience

·       Ability to analyze data on PeopleSoft, Kronos, Vista, Learn@ Cox, ADP, and Cox Total Comp and Goals and Performance

·       Strong working knowledge of Outlook, Word, and Excel programs

·       Must be able to work independently as well as part of a team under aggressive deadlines in a fast-paced environment

·       Ability to be flexible, adaptable and respond to varied demands

Job ID: 19-01656
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