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Customer Service Representative

ITS ConGlobal Oakland Full-Time
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ITS ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. We’re currently seeking a Customer Service Representative.

 

The Customer Service Representative’s primary role is creating and fostering a strong relationship between ITSC and our Customers.

 

Customer Service Representative

·         Maintains accurate records of customers’ equipment inventory and relevant activities

·         Develops and maintain effective, professional communications with customers

·         Maintains accurate records of all inbound and outbound equipment

·         Inputs repair estimates for Owner of equipment

·         Obtains requisite approvals from Leasers and/or Owners

·         Schedules equipment surveys

·         Adjusts repair estimates per instructions from surveyor/owner/leaser

·         Updates TEC when equipment is repaired

·         Prepares billing paperwork for repaired units daily

·         Responsible for monthly storage and handling billing reports

·         Coordinates scheduling of on-hires with yard supervisor

·         Works with shop supervisor to prioritize equipment repair

·         Updates TEC system with sales equipment repairs and movement


This is an exciting time at ITS and we’re growing our team! We offer full-time employees the following; career growth, competitive compensation, benefits, 401K & vacation.

 

Qualifications

  • Must have a high school diploma or equivalent education
  • Should be computer literate familiar with Microsoft software
  • Energetic and customer driven
  • Good organizational skills
  • Effective verbal and written communications
  • Courteous customer communication skills
  • Must have a valid driver’s license
  • Consistently exhibits satisfactorily levels of performance

 

All qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$56K
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Customer Service Representative
Estimated Salary: $64K
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Dating back to 1967, ITS ConGlobal (ITSC) is an intermodal infrastructure services provider, the largest rail terminal operator in North America and the only equipment depot network with transcontinental scale.

ITSC has enjoyed decades-long relationships throughout the intermodal supply chain, and developed an industry reputation as the pioneer in utilizing technology to drive efficiency, reduce costs and strengthen customer relationships. The company boasts an exceptional operating platform focused on safety, efficiency and customer service, reinforcing its standing as an operator of the highest quality with a strong safety track record.

With the acquisition of American Auto Works in 2011 and ConGlobal Industries in 2013, ITSC has expanded its service offerings and client base to create a company uniquely positioned to capitalize on the growth expected in the intermodal, automotive and global shipping segments.

We take pride in exceeding customer expectations by consistently delivering superior and reliable service. We provide a broad scope of services and an exemplary safety record. ITSC operates at over 120 facilities throughout the United States, Mexico, and Central America with approximately 4,000 employees. We hold long-standing relationships with nearly every major North American railroad, including BNSF, CN, CSX, KCS, KCSM, NS, and UP. 

The company’s unified goal is built on operational excellence and maximizing its asset base for the benefit of the entire platform.

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