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Company Contact Info

  • 176 North Commerce Way
    Bethlehem, PA 18017

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Technical Support Specialist

Freshpet • Bethlehem, PA

Posted 22 days ago

Job Snapshot

Full-Time
Experience - 5 years
Degree - 2 Year Degree
Manufacturing
Information Technology

Job Competition

40

Applicants

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Job Description

Technical Support Specialist:

 

Pet food manufacturer based in the Lehigh Valley is seeking to add a Technical Support Technician to our staff.

 

JOB DESCRIPTION:
Looking for candidates who are highly motivated, professional and who are customer service oriented with a minimum 3-5 years of applicable experience.

 

The Technical Support Specialist role is responsible for providing technical support to team members across the enterprise, supporting a mix of Windows and Apple computers; hardware troubleshooting and repair, assist team with application support, assist in network administration and general IT projects.

 

The technician will participate on a monthly rotating on-call schedule where the technician is contacted after hours on nights or weekend for critical outages, will also participate in some weekend work as scheduled.

 

Job Requirements

SKILLS/ABILITIES:

Ability to follow written and verbal direction and established processes/policies.

Must be positive, professional, self-motivated, and resourceful.

Excellent customer service and organizational skills.

Strong oral and written communications skills.

Strong record-keeping skill: ability to follow through and document issues and resolutions.

Strong TCP/IP troubleshooting skills.

Problem solving, and critical thinking skills are crucial.

Strong support knowledge of core applications, such as Windows 10, Server 2012 & 2016,

Apple OSX, MS Office. 

Ability to effectively troubleshoot a variety of third-party software.

 

Strong understanding of the following technologies:

MS Active Directory, Exchange Online, Exchange 2013, SharePoint, SQL Administration, DNS, DHCP, VLAN, SNMP, VPN, Office 365

 

Additional experience with the following technologies is a plus but not required:

Macola, Wisys, EDI, Firewall, IT Certifications

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