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Customer Service and Retention Representative

CarShield, LLC St. Peters Full-Time
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CarShield, is an energetic, fast-paced, and growing company looking to add key talent to the team.  We are seeking driven, results-oriented people who approach each day with positivity and a “Customer First" mentality and those that thrive in a competitive atmosphere!  We offer a competitive base compensation and benefits package, including medical, dental, vision, life, 401k, and discounted tuition at Lindenwood University! 
We believe in developing our people and rewarding those that work to achieve results.  We strongly believe in promoting from within, so all team members are encouraged to strive for the next level of personal and professional development.
Reporting to the Customer Service Manager, this position is responsible for:
  • Answering inbound calls from customers.
  • Assisting customers with general inquiries, making payments, and questions regarding claims.
  • Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers.
  • Working with finance and administration.
  • Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers.
  • Maintaining current knowledge of products and services offered.
  • Other tasks as assigned.
Requirements for Customer Service/Retention Rep:
  • Strong attention to detail and the ability to follow directions.
  • Ability to present oneself well over the phone.
  • Excellent customer service skills.
  • Strong interpersonal and communication skills.
  • Ability to effectively multi-task.
  • Willingness to work a flexible schedule within business hours (7:30AM-6:00PM), including 1 Saturday per month.
  • Experience a plus (training will be provided).
  • Basic computer skills.
  • Must be able to obtain a Motor Vehicle Extended Service Contract Producer License from the State of Missouri (application process and fee supported by company).
  • Bilingual (English/Spanish) a plus.

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$55K
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Customer Service and Retention Representative
Estimated Salary: $64K
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We at CarShield specialize in shielding our members from the high cost of automobile repairs.

Over a Decade of Serving Vehicle Owners
Rich History of Dependability, Reliablity, and Success

There is no better story that signifies the backbone of America in the 20th century than the automobile industry. Changing the way we travelled on four wheels through machines rather than horseback enhanced every American’s life. Very quickly, the industry grew and an extremely competitive market ensued. Traveling by a car was no longer a luxury but a way of life. Competitive advantages within the market correlated with what vehicle could provide the coolest, fastest, most comfortable vehicle in the market. Technology advanced rapidly, and innovation became the most important tool to being the best manufacturer. The result is today’s automobile, one that is no longer easy to fix by just popping the hood and taking a peek inside. Unfortunately, the days of the shade tree mechanic have all but evaporated. Computers now run the vehicles on the road, and when something goes wrong with your vehicle, you are at a trained technician’s mercy.

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