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Customer Service Representative

Cumberland, RI Contractor
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Title: Customer Service Representative

Location: Cumberland, RI

Duration: 3 Months

Description :

  • Ability to obtain Pharmacy Technician licensure in Rhode Island - If selected for offer, candidate will be provided an application for level 1 Rhode Island tech license. They will have to submit the form and pay a small fee to have an employer sponsored license in place prior to start.
  • To remain in the role or potentially convert: the candidate would need to secure Pharmacy Technician National Certification within 6 months of employment.

Position Summary:


Work as part of the Retail Customer Care Call Center on our premiere pharmacy concierge service program, the Pharmacy Care Team.

Experience:

  • 2 to 3 years call center experience with a focus on service delivery excellence
  • Practical application of knowledge of pharmacy processes and procedures, existing license is a plus
  • Bilingual-Spanish, Other Languages is a plus
  • Proficient in Windows-based applications such as Excel, Word and Outlook

Education:

  • High School diploma or GED
  • Duties :

    • Work as part of the Retail Customer Care Call Center on our premiere pharmacy concierge service program, the Pharmacy Care Team. This collaborative group of Pharmacists and

    Pharmacy Technicians deliver high levels of customer service to our patients of greatest need and ensure they have a seamless experience filling their prescriptions at Client

    Pharmacy.

    • Agents will be responsible for assisting patients with their pharmacy needs, as well as presenting and enrolling patients in various clinical programs and pharmacy services with a goal of improving the levels of care provided to our patients.
    • Ability to obtain Pharmacy Technician licensure in Rhode Island
    • Ability to secure Pharmacy Technician National Certification within 6 months of employment
    • Excellent communication skills, including a strong command of the English language and the ability to clearly articulate pharmacy program details to patients over the telephone
    • Ability to utilize active listening techniques and demonstrate empathetic behavior when speaking with patients with chronic conditions and/or on complex therapies
    • Ability to build and maintain strong, trusting relationships with patients
    • Ability to problem solve and work both independently and as part of a collaborative team

Recommended skills

Customer Service
Communication
Spanish Language
Multilingualism
Microsoft Excel
Microsoft Outlook
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