Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 11601 Roosevelt Boulevard North
    Saint Petersburg, FL 33716
  • Melissa Mansur
  • Phone: 727-227-2103

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Saint Petersburg, FL delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Technical Support Inbound Customer Service Representative

FIS • Saint Petersburg, FL

Posted 1 month ago

Job Snapshot

Full-Time
Experience - 1 years
Degree - High School
$14.00 - $15.40/Hour
Banking - Financial Services
Customer Service, Banking

Job Competition

75+

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS - St. Petersburg is located on Roosevelt Boulevard, an easy commute from both Tampa and St. Petersburg. As one of the largest employers in Pinellas County with over 2,000 employees, we provide three (3) weeks PAID vacation in addition to full benefits including medical, dental and vision.

Our St. Petersburg Call Center Team provides inbound telephone support for our customers who use tokenization for their online banking (eg. ApplePay, GooglePay, SamsungPay). Light trouble-shooting, technical and website support services are provided to our high-end customers. Aside from a great leadership staff, the group includes 30+ associates that are well trained with a desire to provide superior customer service. At FIS we believe that our front-line associates are as important as our clients and consumers for whom we provide services and support.

What you will be doing

As a valued member of our team you will be responsible for responding and resolving different consumer inquiries mainly by phone but may include instant message or email. You will be required to meet standards regarding quality, schedule adherence and other metrics that would be outlined during training. After you successfully mastered the skills of this role you may be tasked to provide mentoring to less experience associates.

•             Addressing a high volume of inbound calls

•             Using resources to address and appropriately resolve consumer inquires

•             Track and document inbound support requests

•             Follow up on escalated issues with coaching to learn appropriate solutions

•             Extensive paid training

•             Work schedules include one weekend day & one weekday off

•             Second Shift Schedule (eg. 2pm – 11pm)

•             Opportunity for paid overtime at time and a half (5-10 hr/wk)

Job Requirements

What you bring

•             High school diploma or GED

•             Prior call center experience preferred; IT experience a plus

•             Excellent customer service skills (verbal and written) that foster customer satisfaction

•             Intermediate computer navigation and operation skills

•             Ability to work independently and in a team environment

What we offer you

•             Attractive benefits including employer sponsored medical, dental and vision coverage

•             Competitive compensation package that includes paid vacation (3 weeks), sick time (5 days) and volunteer time (8 hours)

•             Great work spaces with dedicated and motivated colleagues

•             Career advancement opportunities

Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.