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Customer Service Supervisor

Confidential Charlotte, NC Full-Time
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Our company is looking for an experienced Customer Service professional to add to our growing team. The successful candidate will be responsible for leading and training our customer service team. 


We need the candidate to be the liaison between our customers, our team and management. If you like leading and training other individuals and taking pride in your team and clients then we are looking for you.







The job requirements and skills are as follows:


Responsibilities

  • Oversee our customer service team
  • Manage and train Customer Associates
  • Maintain satisfactory customer satisfaction survey scores
  • Identify and develop strategies to improve the customer experience

Skills Required

  • Prior customer service experience
  • Ability to multi-task
  • Great verbal and leadership skills
  • Fun and outgoing personality

Recommended skills

Extroverted
Customer Satisfaction
Customer Service
Leadership
Multitasking
Customer Experience
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