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Job Requirements of Parts Specialist:
Job Duties
- Ensure fast and accurate responses to all dealer parts identification questions through a global case management tool.
- Support customer business and ensure issues and concerns are handled promptly and efficiently
- Communication of the solution and necessary field action to our customers throughout North America via bill of material, technical bulletins, product updates, e-mail, and phone.
- Identify parts cataloguing concerns and implement fixes to ensure accurate information is provided to our customers.
- Champion catalogue and backend system improvements to improve the customer experience.
- Maintain detailed call/email logs of all customer inquiries & requests for assistance with the company’s case management system.
- Maintain communication with both the Production and Engineering team to ensure accurate information is provided to the customer.
- Additional duties as assigned by the Management
Minimum Qualifications
- HS Diploma or Equivalent required.
- Ability to read technical drawings and/or navigate electronic parts catalogues.
Preferred Qualifications
- 2 years of parts technical service or engineering experience within a related industry.
Benefits offered by APR until you are hired by our client:
Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit
Do you meet the requirements for this job?
Parts Specialist
Advanced Personnel Resources is seeking an experienced Parts Specialist for a new opportunity with our client, a well-established manufacturing company local to the Triad. The Parts Specialist will report to the North America Parts Manager. This position is responsible for providing parts catalogue and technical parts support to dealers and customers throughout North America.
Job Duties
- Ensure fast and accurate responses to all dealer parts identification questions through a global case management tool.
- Support customer business and ensure issues and concerns are handled promptly and efficiently
- Communication of the solution and necessary field action to our customers throughout North America via bill of material, technical bulletins, product updates, e-mail, and phone.
- Identify parts cataloguing concerns and implement fixes to ensure accurate information is provided to our customers.
- Champion catalogue and backend system improvements to improve the customer experience.
- Maintain detailed call/email logs of all customer inquiries & requests for assistance with the company’s case management system.
- Maintain communication with both the Production and Engineering team to ensure accurate information is provided to the customer.
- Additional duties as assigned by the Management
Minimum Qualifications
- HS Diploma or Equivalent required.
- Ability to read technical drawings and/or navigate electronic parts catalogues.
Preferred Qualifications
- 2 years of parts technical service or engineering experience within a related industry.
Benefits offered by APR until you are hired by our client:
Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit
Recommended Skills
- Backend
- Case Management
- Case Management Systems
- Customer Experience
- Optics And Eye Wear Duties
- Engineering
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Job ID: IR - Parts Specialist
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