The Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.
Here at Chrome Solutions, our company's mission is to provide our clients and customers with the best ROI in sales and marketing in conjunction with providing a substantial management training curriculum that personally challenges and develops each and every person within the company to grow and become the best version of themselves.
Essential Duties and Responsibilities:
Supports programs that drive team performance toward departmental and organizational goals.
Assist customer service and sales team toward the achievement of operational goals.
Hires and provides training for new and/or less experienced customer service and sales staff.
Reviews and evaluates work to ensure quality and timeliness.
Investigates and researches escalated customer service inquiries.
Ensures employee's behaviors are focused on improved customer satisfaction to drive customer loyalty.
Required: Associate's Degree
Preferred: Bachelors Degree
Other Knowledge, Skills or Abilities Required:
1 to 3 years of Customer Service experience
Ability to cross-train and develop team members
Ability to perform Account Retention
Excellent verbal and written communication
Ability to multi-task and to react well under pressure and treat others with respect
Identifies and resolves problems in a timely manner
Prioritizes and plans work activities
Focuses on solving conflicts and listening to others without interrupting
Work efficiently and effectively, both independently and as a team
Balances team and individual responsibilities and helps build a positive team spirit
Adapts and able to deal with frequent changes in the work environment
Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.
This is an entry-level position: We are looking for someone that is trainable!
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Job ID: CHROME
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