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Customer Service Representative

Signature Inc Philadelphia Full-Time
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Customer Service Team Lead
Entry Level - Full Time 

Due to recent expansion, we are currently looking for a customer service team lead.  

This position will start off entry level with provided training to prepare for the leadership role.

Responsibilities: 
  • Receives and Processes customer purchase orders 
  • Enters orders received via telephone or on a provided tablet
  • Enters electronic, paper and manual orders online 
  • Verifies & Confirms customer orders and delivery expectations. 
  • Quotes prices according to uniform pricing strategy and current market pricing. 
  • Tracks order exceptions and maintains as needed.
  • Sales with Preferred Customers
  • Direct Customer Service with new and current customers


Teamwork: collaborates with team members 
  • Seeks good communication and cooperation within Signature's organization 
  • Coordinates all routine aspects of customer orders, requests, and inquiries 
  • Identifies and uses internal resources as needed to complete tasks 
  • Supports team goals 
  • Is receptive/flexible/adaptable to change 
  • Understands, generally, about competitors and their services
Ability to interface with people in public settings well.
Must be Confident and Strive in a Competitive Environment 
Possess a strong desire to grow into a leadership role and eventually manage a division of our company.
 

FULL TRAINING IS PROVIDED FOR THE RIGHT CANDIDATE--NO EXPERIENCE NECESSARY

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  • Previous experience in sales, customer service, or related field is a plus
  • Student Mentality – willingness to take direction and learn
  • Strong leadership qualities
  • Ability to build rapport with clients
  • Ability to thrive in a team environment
  • Ability to hit personal and team goals  
  • Work in a fast paced environment 
  • Proactive thinker and solution oriented

Recommended skills

Client Rapport
Leadership
Market Pricing
Customer Service
Sales
Learning
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Job ID: SIGNATURE

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