SLATE CONSULTING

CUSTOMER SERVICE SALES ASSOCIATE

SALES AND MARKETING DEPARTMENT

If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, this might be the right place for you!

Our Customer Service Sales Associates are true professionals who delight customers every day by providing exceptional, personalized customer service sales solutions.  

Through our industry leading training program you learn how to best assist our customers.  As a Customer Service Sales Associate you will need strong communication skills to provide solutions and answer questions properly.  

RESPONSIBILITIES:

• Greet customers in a courteous, friendly, and professional manner using company procedures.

• Listen attentively to customer needs and concerns; demonstrate empathy.

• Clarify customer requirements; probe for and confirm understanding of needs.

• Meet customer requirements by providing personalized solutions.

• Confirm customer understanding of the solution and provide additional customer education as needed.

• Prepare complete and accurate work on customer file.

• Communicate effectively with individuals/teams in the program to ensure high quality.

• Participate in activities designed to improve customer satisfaction and business performance.

• One on one sales based interaction with customers.

BENEFITS:

• Bonus incentives

• Philanthropic/Community involvement

• Organized sports leagues

• Employee personal/professional ongoing development

• Employee recognition

• Company retreats

• Advancement and compensation are based on individual performance