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  • 1 Jelly Belly Lane
    Fairfield, CA 94533

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Customer Service Representative

Jelly Belly Candy Company • Fairfield, CA

Posted 2 months ago

Job Snapshot

Full-Time
Experience - 1 to 3 years
Degree - High School
$16.00 - $17.00/Hour
Manufacturing
Customer Service

Job Description

SUMMARY:

Handles wholesale customer orders that are received via fax, postal system, e-mail and phone and EDI.   Processes orders within time constraints to ensure efficient flow of orders through computer system and into warehouse for twenty four (24) hour turnaround of order to ship. Research location of available inventory and schedule orders from appropriate Distribution facility. Research and rectify problems for customers, brokers and Sales group. Introduce new items and Seasonal items to customers via phone.   Assist potential new customers with company and product information and send and gather required account set up documents.  Research and resolve order item/shipment issues.  

 

COMPENSATION This position pays within a range of $16-$17 per hour, based on experience, as a FLSA non-exempt hourly employee, paid weekly.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 

Reads and translates purchase orders.

 

Work as a team with co-workers to input a large volume of orders into computer system while maintaining deadlines to ensure on time shipment. 

 

Inputs information into computer system.

 

Communicates with customers and brokers on a daily basis.

 

Participates in department preparation for physical inventory (Fiscal year end system clean up)  

 

Provides support for sales staff.

 

Executes order functions including report generation and preparation of bank card settlement (specific assignment).

 

Files claims and issue traces for loss and damages to product.  (specific assignment)

 

Perform departmental projects such as new product allocation for specific groups of customers for priority shipping. 

 

Participate in organized departmental project for product recalls when necessary. 

 

Inherent in each position is a general duty to maintain each respective work area in a safe and sanitary condition.  Regular, predictable, full-time attendance is required as an essential function of this position. 

 

The employee may be required to perform other such duties within the scope of their employment as may be assigned.  The employee must also possess the ability to take direction, follow instructions, work with others, follow work rules and schedules, and focus on details.

Job Requirements

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE  High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.  An equivalency of education could possibly fulfill formal degree requirements.

 

LANGUAGE SKILLS  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

COMMUNICATION SKILLS: Ability to clearly communicate with customers, brokers, sales personnel and co-workers in a clear, professional, friendly manner.   Ability to control stress and keep a positive attitude. 

 

MATHEMATICAL SKILLS  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

 

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Database software; Order processing systems; Spreadsheet software and Word Processing software.

 

REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situation as well as being flexible and working out solutions that best suit the company and the customer.   

 

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

 

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Specific assignments may be assigned to individuals as an added responsibility.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.

**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.**

 

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