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Entry Level Management Training Program - Customer Service Representative job in Cincinnati at RMI

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Entry Level Management Training Program - Customer Service Representative at RMI

Entry Level Management Training Program - Customer Service Representative

RMI Cincinnati, OH Full-Time
$41,000 - $52,000/Year
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We are looking for a customer-oriented service representative. A customer service representative and management trainee will act as a liaison with the sales team, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally. They are confident at troubleshooting and investigating if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer sales questions, and maintain high customer satisfaction.

Openings start full time and no experience is required, we provide on-the-job training! 

Responsibilities: 

  • Meet with customers directly to provide product and service information and initiate the sales cycle
  • Grow lead base
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets
  • Keep records of customer interactions, process customer accounts
  • Follow communication procedures, guidelines for customer appointments
  • Take the extra mile


Desired Skills: 

  • Track record of over-achieving quotas
  • Strong communication and active listening skills
  • Familiarity with social media
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Recommended Skills

  • Customer Service
  • Help Customer
  • Identify Customer Need
  • Resolve Concern
  • Resolve Customer Issue
  • Retention Management
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