The Customer Service Representative must bring in potential consumers by assisting with questions, and suggesting products and services based on consumer needs. Customer Service Representatives assist in processing transactions, correspond with consumers, and fulfill customer requests.
Manage sales accounts
Assist customers via phone, email, and face to face
Inform consumers on policies and terms
Identify customers' needs and suggest resolutions
Qualify consumers based on provided information
Open and maintain customer accounts
Enter customer data into company database
Resolve customer complaints via phone, email, or face to face
Strong public speaking and communication skills
Adapt and respond to customer needs and personality
Ability to present projectsExcellent communication and presentation skills
Ability to multitask, quickly and efficiently
Previous customer service experience preferred
Positive employer referrals
High School Diploma or Equivalent required
Undergraduate/College degree preferred
Previous management experience welcome
A few Skills/Qualifications in Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, would all beneficial but not necessary.
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