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Customer Support | START ASAP
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Job Summary
The Customer Service Representative must bring in potential consumers by assisting with questions, and suggesting products and services based on consumer needs. Customer Service Representatives assist in processing transactions, correspond with consumers, and fulfill customer requests.
Main Responsibilities
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Manage sales accounts
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Assist customers via phone, email, and face to face
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Inform consumers on policies and terms
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Identify customers' needs and suggest resolutions
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Qualify consumers based on provided information
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Open and maintain customer accounts
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Enter customer data into company database
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Resolve customer complaints via phone, email, or face to face
Key Qualities:
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Strong public speaking and communication skills
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Adapt and respond to customer needs and personality
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Ability to present projectsExcellent communication and presentation skills
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Ability to multitask, quickly and efficiently
Qualifications
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Previous customer service experience preferred
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Positive employer referrals
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High School Diploma or Equivalent required
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Undergraduate/College degree preferred
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Previous management experience welcome
A few Skills/Qualifications in Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, would all beneficial but not necessary.
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