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Sales Support

Infosys Morrisville Full-Time
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Process Specialist – Morrisville, NC
Data Management Specialist

In the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys. 
 
In this role you will be responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance. You will also be involved in day to day customer interactions, knowledge management and process reengineering activities. 
Your responsibilities may include, but not limited to:
 

  • Process and maintain data within the areas of sales crediting, customer validation and territory management

Location for this position is Morrisville, NC.

Qualifications
Basic
 

  • High School Diploma or GED Equivalent
  • At least 2 years of experience relating to the job description

Preferred
 

  • 2 years of experience in customer service or help desk roles
  • Hands on experience with customer service software’s
  • Experience in Business Objects running or creating reports
  • Communication Skills
  • Analytical skills

Skills required

Customer Service
Inventory Control
Encourage Purchase
Process Customer Transaction
Stocks Merchandise
Sales Operations
Apply to this job.
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Infosys is a global leader in consulting, technology, and outsourcing and next-generation services. We enable clients in more than 50 countries to outperform the competition and stay ahead of the innovation curve. With US$8.83 bn in LTM Q1 FY16 revenues and 179,000+ employees, we are helping enterprises renew themselves while also creating new avenues to generate value. We provide enterprises with strategic insights on what lies ahead. We help enterprises transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility, sustainability, big data, and cloud computing.

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