We are hiring for a Customer Issue Resolution Associate in Mesquite, TX.

To be considered, please submit resume to [ Link removed ] - Click here to apply to Issue Resolution Associate

Hours: Must be able to work Monday – Friday between the hours of 7:00 AM – 7:00 PM (including some Saturdays).

Location: Mesquite, TX

Type: Temp to Perm

Pay: $16.00/hour

Duties Include:

· Be a “first responder” on emails sent regarding possible shipping errors and damages.

· Perform cycle counts on equipment and utilize various data and system tools to verify if shipments were indeed over or short.

· Respond to sales admin with findings and instructions to satisfy customer need.

· Log data and findings in MS Excel.

· Interact with various departments throughout the process.

· Other duties as assigned.

Requirements

· High School or Equivalent

· Able to work in a non-climate-controlled environment.

· 5+ years of forklift experience

· 5+ year Experience performing cycle counts

· Tech savvy including MS Excel and Outlook

· 5+ years of experience with RF Scanner

· Customer service with emphasis on satisfying customer needs

· 5+ years of experience with Inventory Control, Cycle Counting, Error Resolution, or Claims Management

· Able to communicate and work with people across multiple departments

· Drug screen and background check will be administered.