Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Pacific Time Zone - Remote, CA

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Success Specialist (Pacific Time Zone Remote) jobs in Pacific Time Zone - Remote, CA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Success Specialist (Pacific Time Zone Remote)

PSC Biotech • Pacific Time Zone - Remote, CA

Posted 1 month ago

Job Snapshot

Full-Time
Travel - Up to 25%
Experience - 3 years
Degree - 4 Year Degree
$55,000 - $70,000/Year
Biotechnology, Pharmaceutical, Computer Software
Information Technology

Job Competition

75+

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

PSC is currently looking for a Customer Service Specialist (Pacific Time Zone Remote)

Responsibilities 

·         Work with the Customer Success Manager to meet and exceed Project Goals

·         Manage the service and support process to ensure that Service Level Agreement commitments to clients are met.

·         Exceptional attention to detail and master the ability to manage multiple project streams simultaneously and prioritize responsibilities.

·         Embrace accountability for the clients’ projects from end-to-end; oversee the successful execution of those initiatives by the implementation engineers.

·         Effectively partner and collaborate with the business development team on customer implementations.

·         Maintain comprehensive knowledge of ACE™ and Audit Utopia™ features.

·         Manage the process to prepare Requirement Specifications, Configuration Specifications, Workflows, and other client required documentation.

·         Manage on-going support and relationship with the client through an internal support tool

·         Ability to quickly ramp up and build that experience on-the-job.

·         Act as the key champion and escalation point for all customer issues during the implementation phase.

·         Manage gathering requirements, hand-off from business development, Project Kick off meetings, training, setting timelines, tracking progress, updating status, holding weekly meetings, and managing customer training and go live.

·         Accountable for and ownership of client satisfaction and successful project delivery.

·         Ability to travel as needed in the U.S. and globally

Job Requirements

·         Minimum 3 years of experience in life science enterprise IaaS, PaaS, or SaaS customer implementation, service and support, or project management.

·         Highly organized in planning and time management, with the ability to multi-task.

·         Excellent communication and people skills.

·         Flexible, adaptable, and can work productively across many time zones where customers may be located.  Some travel to client locations in the U.S. and globally may be required.

·         Bachelor’s Degree in Computer Science or Computer Engineering or equivalent experience required

·         Project management experience

·         Existing knowledge of the regulated life science marketplace

·         Existing knowledge of life science enterprise Software-as-a-Service

Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.