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Customer Service Representative: Full Time and Part Time at Clockwork Concepts

Customer Service Representative: Full Time and Part Time

Clockwork Concepts Atlanta, GA Full-Time
$35,000.00 - $45,000.00 / year
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WE ARE HIRING ASAP! CUSTOMER SERVICE APPLICANTS NEEDED! We are looking for someone with excellent communication skills to fill our CSR position!


Our Mission:

Clockwork Concepts’ company mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of marketing services to our clients and sales tactics to our team. The meaning behind Clockwork Concepts is that even a broken clock is right twice a day. Meaning, no person is ever wrong 100% of the time. A broken clock represents freedom of time and we feel as a team if you invest your time properly for your career, you will have the privilege of this experience.


Our Culture:

A supportive team atmosphere has always been a key initiative of Clockwork Concepts’ success. Our CEO stated that the strong connections between our brand advocates enable cohesive and innovative teamwork. Our team nights feature dinners at our favorite restaurants and games that bring out our competitive sides. Travel opportunities also play a major role in our culture, giving our people lots of chances to expand their horizons and learn from the best in our industry. Our team functions also reinforce the open communication that has made us so successful. We get more comfortable with each other every time we venture away from our work roles. Coming to the office is really more like spending time with close friends as a result. It’s a positive atmosphere in which we all support each other.


The Clockwork Concepts team puts forth a genuine effort to make a difference in our community by creating team bonding experiences and staying involved in a number of charities. Giving back to the community is a core value of our team and this is just the beginning of our philanthropic footprint. Our team actively donates to the humane society as an office, and the best part is they create this sponsorship including the CEO’s stepson (who is probably everyone’s favorite team member in the office)! They are consistently involved in canned food drives for every holiday as well. Clockwork is a family devoted to taking action to make the world better. When you choose to join our inspiring mission, you’re doing more than choosing an exceptional career, you’re sharing a passion for doing good in ways that will shine through in everything you do.


Responsibilities Will Include:

    • Customer service

    • Handling customer complaints and escalations

    • Completing sales using our current POS

    • Be able to provide product knowledge

  • Assisting with maintaining sales targets


What We Offer:

    • Dedicated career paths for all positions.

  • We believe in promoting from within, there are opportunities to move to different areas of the company


Who We Are Looking For:

Customer Service Representatives will ensure the delivery of excellent customer service while building solid customer relationships. We accomplish this by handling questions and concerns with speed and professionalism.




Qualifications:

    • Positive attitude

    • High school diploma or GED

    • Friendly and helpful personality

  • A willingness to learn and grow

Recommended skills

Customer Service
Explain Benefit
Explain Product Feature
Identify Customer Need
Resolve Customer Issue
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Job ID: CLOCK

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