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Customer Service in Batavia,Illinois
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Customer Service Representative

BG Staffing - American Partners Warrenville Full-Time
$15.00 - $17.00 / hour
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Job Title: Customer Service Representative, Temporary with a potential for hire.

Compensation: $15-16 per hour based on experience

Essential Duties and Responsibilities:

  • This position will be based out of Warrenville,  Illinois.

  • Shifts Available: 7AM-3:30PM, 8AM - 4:30PM & 10:30Am - 7PM

Responsibilities:

  • Handle customer requests by email and phone
  • Answer between 60-80 inbound calls on a daily basis
  • Follow up with customers regarding daily backorders
  • Work with E-store to release web based orders
  • Work within multiple databases to place customer orders
  • Work cross functionally to ensure an effortless customer experience
  • Assist with billing questions and inquiries
  • Process credit reports
  • Handle customer complaints  and take ownership of that complaint
  • To use the current software (SAP, Salesforce) to generate and maintain all customer account records and customer contacts.
  • Other duties as assigned

Qualifications/Skills

Education:

  • High school diploma or equivalent, some college preferred

General Skills and Attributes:

  • Minimum 1-2 years customer service experience preferred
  • Ability to use MS Word and Excel
  • Proficient order entry speed
  • Ability to converse with customers in a pleasant and professional manner
  • Strong typing, analytical and computer skills

If interested in learning more about Smart Resources and this opportunity, please submit your resume for consideration

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$16
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative
$15.00 - $17.00 / hour
Estimated Salary: $64K
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American Partners has achieved national recognition as a leading provider of BI/Analytics, Enterprise Performance Management and Enterprise Resource Planning staffing solutions. We have an experienced team of professional recruiters who have been tasked with identifying and building relationships with the top 20% of consultants in any market we enter.

Through our strict quality control process, we are able to deliver a match for our clients that exceeds expectation. When you work with American Partners, you can trust we are committed to saving you time, effort — and money — by delivering the right resources, the first time.

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