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Customer Care Assistant at Culliigan

Customer Care Assistant

Culliigan Philadelphia, PA Full-Time/Part-Time
7200
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The Assistant will preform routine clerical and administrative functions such as drafting correspondence, organizing and maintaining paper and electronic files, maintaining the file room, maintaining databases, etc.

Requirements:
• 0-3+years working in an office setting as an Administrative Assistant
• Bachelors degree preferred
• Excellent written and verbal communication skills

Computer Skills needed:
• Proficient in Microsoft Office: Outlook, Word, Excel and Power Point.

•Handle incoming customer service calls
•Dispatch incoming customer phone calls
•Accept customer calls and return customer
•Maintain customer service related information for customer accounts
•Ensure quality customer service and customer satisfaction
•Maintain customer service voicemail and return customer calls
•Provide customers with superior customer service
•Provide customer service for internal customers
•Capturing customer information and answering customer inquiries
•Resolve inbound customer calls regarding account
•Take customer orders and provide high-quality customer service
•Make out going customer service calls
•Work with customer service manager to ensure proper customer service
•Resolve any customer service issues
•Answering inbound calls and providing excellent customer service
•Provide customer support and handling customer inquiries
•Combining excellent customer service skills
•Assure quality customer service to all customers
•Provide exceptional customer service to all customers
•Provide superior customer service with all customer interactions
•Create, maintain, and enter information into databases.
•Manage paper and electronic filing systems, record information, update paperwork and documentation.
•Operate office equipment, such as copiers, fax machines, postage meters, or phone systems. Contact the appropriate personnel to arrange for repairs when equipment malfunctions.
•Maintain scheduling and event calendars as requested.
•Complete forms in accordance with company procedures.
•Make copies and scans of correspondence or other printed material.

Recommended Skills

  • Customer Service
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  • Help Customer
  • Resolve Concern
  • Resolve Customer Issue
  • Retention Management
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