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Maintenance Service Manager - Homes

The Phoenix Staffing and The Phoenix Recruiters Las Vegas Full-Time
$60,000.00 - $75,000.00 / year
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Position Summary:

The Service Manager is a member of the Property Management team and is primarily responsible for effective and efficient management of all open service jobs and preventative maintenance for our occupied homes.


Essential Functions:

  • Manage Service jobs providing outstanding customer service and timely resolution to resident requests on occupied homes
  • Monitors and manages response times, resident satisfaction and the overall productivity and efficiency within their portfolio
  • Reviews workload and approves use of third-party vendors as appropriate
  • Reviews vendor pricing and approves invoices for completed work
  • Provides technical support to service technicians to ensure proper diagnosis and repair of all service jobs
  • Administers an effective technical training program for the service team based on the needs of the market, service technicians and customer service jobs
  • Follows-up on service orders to ensure resident satisfaction with the work completed and works to resolve issues with dissatisfied customers
  • Manages and executes semi-annual home inspection program to improve resident satisfaction, control unit turn costs and maximize average length of lease occupancy. 
  • Conducts other property visits for the purposes of occupancy and lease compliance checks, posting notices, coordinating utilities, eviction lock-outs, etc.
  • Complies with the Company’s national procurement policy and program
  • Oversees vendors to ensure the best possible outcome on service requests, that residents are highly satisfied, and expenses and costs stay within stated company targets
  • Controls costs by overseeing maintenance and service jobs and accurately tracking and reporting work
  • Communicates effectively with Service Director and Portfolio Operations Director
  • Complies with all Company applicable health and safety rules and regulations, as well as ensures all properties are compliant with local, state and federal health and safety laws


·         High School graduate required.

·         5 years or more years of experience as a senior superintendent, regional maintenance supervisor or production home customer service manager; regional or director level experience preferred.

·         Experience in managing multiple staff members over a geographic region.

·         Extensive knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, Landscaping and Irrigation Systems as they relate to residential homes.

·         Mastery of general UBC building codes and rental property health and safety regulations

·         Excellent oral and written communication Ability to work efficiently and to multi-task.

  • Proven record of working independently and with minor supervision.
  • An effective team player with a positive attitude.
  • Must have a valid Driver’s License.
  • Ability to work flexible hours which may include some weekends.
  • Bi-lingual a plus.
  • Basic computer skills. Experience in Excel, Word, Outlook and Yardi Voyager preferred.


Recommended skills

Irrigation (Agriculture)
Leasing (Contract Law)
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The Phoenix Staffing (Temp) and The Phoenix Recruiters is a full service recruiting and staffing firm staffing apartment communities management companies, commercial real estate with temporary, temp to hire, direct hire and payroll funding & processing. The Phoenix Staffing will support your communities and office with only the best available Residential and Commercial Leasing Consultants, Porters and Maintenance Technicians, and Supervisors. Residential and Commercial Industries all utilize similar personnel to run, maintain and operate. All talent will be personally interviewed, references verified and criminal background screened. If we don’t have the proper staff to support you, we won’t send them.

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