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Job Requirements

 Receive, acknowledge, schedule, date and process sales orders from dedicated customers/distributors through

ABAS ERP system, following through with activity from inception to completion.

 Achieve and maintain effective rapport with customers and fulfill the company’s obligation to provide them with

accurate, timely and professional service.

 Process, investigate and resolve routine customer inquiries and standard correspondence related to order terms,

changes, deliveries, problems, complaints and other related customer service matters.

 Work with respective manager(s) and staff as appropriate to eliminate delays and address difficulties to ensure

accuracy and conformance to standard scheduling procedure.

 Compile routine sales quotations using prevailing price lists and product selection tools.

 Collaborate with colleagues companywide to exchange information, meet deadlines, and satisfy customer needs

consistent with company goals and objectives.

 Comply with company mandated procedures and protocol for sales order entry, order dating, order processing and

order approval functions.

 Perform other duties as required.

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Customer Service Representative at Pump Technology, Inc.

Customer Service Representative

Pump Technology, Inc. Ansonia, CT, CT Full-Time
$24.00 - $31.00 / hour
Apply Now

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Service and customer focused driven position designed to facilitate the sales

initiatives of the company by meeting customer requirements on a level for a large,

established distribution network. Position requires a reliable, detail-oriented

individual with excellent verbal and written communication skills and the ability to

address customer inquiries in a technical environment. Team lead title potential.

 Receive, acknowledge, schedule, date and process sales orders from dedicated customers/distributors through

ABAS ERP system, following through with activity from inception to completion.

 Achieve and maintain effective rapport with customers and fulfill the company’s obligation to provide them with

accurate, timely and professional service.

 Process, investigate and resolve routine customer inquiries and standard correspondence related to order terms,

changes, deliveries, problems, complaints and other related customer service matters.

 Work with respective manager(s) and staff as appropriate to eliminate delays and address difficulties to ensure

accuracy and conformance to standard scheduling procedure.

 Compile routine sales quotations using prevailing price lists and product selection tools.

 Collaborate with colleagues companywide to exchange information, meet deadlines, and satisfy customer needs

consistent with company goals and objectives.

 Comply with company mandated procedures and protocol for sales order entry, order dating, order processing and

order approval functions.

 Perform other duties as required.

Recommended skills

Attention To Detail
Bills Of Material
Erp
Inventory Management
Manufacturing
Microsoft Office
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