Represents Yupo as a key product and general customer contact for orders, price quotations, service, delivery, complaints and general questions for Latin America and U.S.  Communicates with Field Sales force on all aspects of customer order entry delivery and pricing.  Communicates with Manufacturing, Logistics, Shipping, Accounting, IT and other departments to meet customers' needs and sales forecast.  Coordinates and maintains order entry system from sample requests to payments.  Coordinates and implements special projects related to Sales and Marketing.  Maintains and projects a positive quality image externally and internally.

• Answers all incoming phone calls for Customer Service.  Analyzes phone requests and responds appropriately.  Calls include general requests, request for pricing, product availability, samples, technical advice, return materials and feedback on product performance.
• Enters customer quotation requests on an accurate and timely basis, discuss with appropriate Sales and Marketing personnel if required.
• Communicates with Yupo field sales on large/critical customer quotations.
• Enters customer orders on an accurate and timely basis, cross checks orders, monitors through system to shipment.
• Reviews product inventory and advises customers on expected delivery dates for all orders.
• Communicates with customers on order status.
• Maintains customer data in company ERP system for all orders, quotations, comments and inquiries from customers.
• Receives and processes requests for returned materials from customers.  Analyzes requests and advises customers on return material policy and procedures.
• Initiates and reviews invoicing documents for all customer orders and return materials.
• Initiates new product item setups based on orders from customers.
• Researches customer order history and general profile and provides appropriate information to Sales and Marketing.
• Remains current on the general technical characteristics on Yupo products.
• Tracks shipments and updates customer on deliveries.
• Track PAA accounts and debits freight to customers within financial guidelines.  Enters all debit and credit invoices.