Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Buffalo, NY

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Buffalo, NY delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Service Representative

The Panther Group • Buffalo, NY

Posted 1 month ago

Job Snapshot

Full-Time
Experience - 1 years
Degree - 2 Year Degree
Education - Teaching - Administration
Customer Service, Admin - Clerical
Relocation - No

Job Description

Customer Service Representative

Job Responsibilities

As a Customer Service Representative, you will assist current customers through inbound and/or outbound calls answering their questions and concerns about products and services. Your overall goal will be to retain customers and expand business by providing excellent service in a professional and consultative manner.

 

§  Responds to inbound inquiries and concerns of applicants via telephone and e-mail in a fast-paced, call center environment

§  Troubleshoots potential problems with web-based applications including application status, completion updates, and billing inquiries

§  Accurately follows service-specific guidelines to provide all applicants with a pleasant and efficient experience

§  Responding to and resolving client concerns – escalate applicant and client issues, as appropriate

§  Meets quantitative and qualitative standards as set by department

§  Analyze and verify confidential coursework credentials for secondary institutions’ applicants

§  Enter missing coursework, degree information and grades missed by applicant

§  Update application entries for audited and planned-in progress credits

§  Analyze coursework to match compliance according to accredited organizations’ GPA requirements

§  Conduct research of academic coursework descriptions of national educational institutions

§  Alert applicants of any significant changes in core coursework that may change GPA calculations

§  Request pending grades and conferred degree dates through written communication

§  Closely monitor applicant entry deadlines to enforce quick turnaround of missing information

§  Coach colleagues in logically identifying required coursework entries on complex transcripts

§  Clearly communicate instructions to applicants to re-enter coursework accordingly

§  Enter data, grades and course titles missed by applicant

§  Comply with strict standard verification operations and metrics requirement

§  Collaborate with customer service department in resolving escalated client calls

 




Customer Service Representative

Job Requirements

We are looking for Customer Service Representatives who are motivated and professional, with a strong work history and a desire to grow professionally within an organization. You should also have strong analytic and problem-solving skills, with the ability to effectively multi-task and meet deadlines in a fast-paced environment. It is also important that you display excellent communication and interpersonal skills, and the ability to articulate and explain information clearly.

Additional qualifications for the role include:

§  Bachelor’s degree strongly preferred

§  Prior inbound call center experience strongly preferred or equivalent experience in customer service role

§  Demonstrated experience with MS Office Suite and web-based information

§  Strong interpersonal, written, and verbal communication skills

§  Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity

§  Ability to advocate for applicants and clients


Customer Service Representative
Relationships. Solutions. Success.
Apply now!
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at The Panther Group

View All Similar Jobs View All Similar Jobs