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  • Buffalo, NY

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Customer Service Representative

The Panther Group • Buffalo, NY

Posted 1 month ago

Job Snapshot

Experience - 1 years
Degree - 2 Year Degree
Education - Teaching - Administration
Customer Service, Admin - Clerical
Relocation - No

Job Description

Customer Service Representative

Job Responsibilities

As a Customer Service Representative, you will assist current customers through inbound and/or outbound calls answering their questions and concerns about products and services. Your overall goal will be to retain customers and expand business by providing excellent service in a professional and consultative manner.


§  Responds to inbound inquiries and concerns of applicants via telephone and e-mail in a fast-paced, call center environment

§  Troubleshoots potential problems with web-based applications including application status, completion updates, and billing inquiries

§  Accurately follows service-specific guidelines to provide all applicants with a pleasant and efficient experience

§  Responding to and resolving client concerns – escalate applicant and client issues, as appropriate

§  Meets quantitative and qualitative standards as set by department

§  Analyze and verify confidential coursework credentials for secondary institutions’ applicants

§  Enter missing coursework, degree information and grades missed by applicant

§  Update application entries for audited and planned-in progress credits

§  Analyze coursework to match compliance according to accredited organizations’ GPA requirements

§  Conduct research of academic coursework descriptions of national educational institutions

§  Alert applicants of any significant changes in core coursework that may change GPA calculations

§  Request pending grades and conferred degree dates through written communication

§  Closely monitor applicant entry deadlines to enforce quick turnaround of missing information

§  Coach colleagues in logically identifying required coursework entries on complex transcripts

§  Clearly communicate instructions to applicants to re-enter coursework accordingly

§  Enter data, grades and course titles missed by applicant

§  Comply with strict standard verification operations and metrics requirement

§  Collaborate with customer service department in resolving escalated client calls


Customer Service Representative

Job Requirements

We are looking for Customer Service Representatives who are motivated and professional, with a strong work history and a desire to grow professionally within an organization. You should also have strong analytic and problem-solving skills, with the ability to effectively multi-task and meet deadlines in a fast-paced environment. It is also important that you display excellent communication and interpersonal skills, and the ability to articulate and explain information clearly.

Additional qualifications for the role include:

§  Bachelor’s degree strongly preferred

§  Prior inbound call center experience strongly preferred or equivalent experience in customer service role

§  Demonstrated experience with MS Office Suite and web-based information

§  Strong interpersonal, written, and verbal communication skills

§  Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity

§  Ability to advocate for applicants and clients

Customer Service Representative
Relationships. Solutions. Success.
Apply now!
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