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Customer Service Representative (CSR) - Sheboygan, WI, USA at Russell Tobin & Associates

Customer Service Representative (CSR) - Sheboygan, WI, USA

Russell Tobin & Associates Sheboygan, WI Full-Time
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  • Maintain full coverage for the main telephone line for our client.
  • Provide assistance for the 800 customer service lines.
  • Provide administrative support to the CS Dept through copying, scanning all documentation, file room maintenance, and filing for both the file room and the original documentation area.
  • Inputting the record storage box manifests into excel spreadsheets.
  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Recommended skills

Calls
Communications
Csr
Customer Service
Help Customer
Resolve Customer Issue
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