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Customer Service Representative at Credit Plus, Inc.

Customer Service Representative

Credit Plus, Inc. Salisbury, MD Full-Time
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 JOB SUMMARY


Provides effective customer service to external customers using his/her knowledge of the company's products and services.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.
  • Provides timely and accurate information to customers.
  • Meets productivity and quality standards.
  • Receives and handles ACD calls and requests.
  • Performs other duties as assigned by the customer service team leader and/or manager.
  • Spanish speaking a plus - receive pay differential.

EDUCATION AND/OR EXPERIENCE

  • High School diploma or equivalent.
  • Successfully completed training class and orientation period.

KNOWLEDGE AND SKILLS REQUIREMENTS

  • Computer Knowledge
  • Ability to communicate effectively both written and orally; effective listener.
  • Detail oriented; analytical ability; able to prioritize and organize; self-starter.

LANGUAGE SKILLS

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exist.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule forms.

MATHEMATICAL SKILLS

  • Basic math skills.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.

REASONING ABILITY

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

“Only these file types will be allowed: .PDF / .TXT / .DOC / .DOCX any other types will be blocked. Total file size limit is 10mb.”

Recommended skills

Self Motivation
Attention To Detail
Leadership
Customer Satisfaction
Scheduling
Multitasking
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