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Customer Service Representative Needed ASAP

Veterans Sourcing Group HQ • San Antonio, TX

Posted 2 days ago

Job Snapshot

Full-Time
Travel - None
Experience - 2 to 5 years
Degree - High School
Banking - Financial Services
Admin - Clerical

Job Competition

3

Applicants

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Job Description

Position Summary: 
Customer Service / Call Center
Location: San Antonio, TX

Responsibilities Include but Not Limited to:

Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies

Track and document all inquiries using the applicable systems

Answer incoming calls from consumers and providers

Complete associated tasks according to the established guidelines

Track and document all inquiries using the applicable systems

Meet Quality Assurance (QA) and other key performance metrics

Facilitate the fulfillment of caller requests for materials via mail, email, or download

Transfer/refer consumers to appropriate entities according to the established guidelines

Escalate calls or issues to the appropriate designated staff for resolution as needed

Facilitate translation services for non English speaking callers according to procedures

Attend meetings and trainings as requested and maintains up to date knowledge of all programs and systems.

Minimum Qualifications:

High school diploma or GED required

9,000-12,000KSP required

Typing speed of 40+WPM required

Proficiency in MS Word required

Job Requirements

Position Summary: 
Customer Service / Call Center
Location: San Antonio, TX

Responsibilities Include but Not Limited to:

Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies

Track and document all inquiries using the applicable systems

Answer incoming calls from consumers and providers

Complete associated tasks according to the established guidelines

Track and document all inquiries using the applicable systems

Meet Quality Assurance (QA) and other key performance metrics

Facilitate the fulfillment of caller requests for materials via mail, email, or download

Transfer/refer consumers to appropriate entities according to the established guidelines

Escalate calls or issues to the appropriate designated staff for resolution as needed

Facilitate translation services for non English speaking callers according to procedures

Attend meetings and trainings as requested and maintains up to date knowledge of all programs and systems.

Minimum Qualifications:

High school diploma or GED required

9,000-12,000KSP required

Typing speed of 40+WPM required

Proficiency in MS Word required

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