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Charity Customer Support Representative job in Louisville at Royal Connections

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Charity Customer Support Representative at Royal Connections

Charity Customer Support Representative

Royal Connections Louisville, KY (On Site) Full-Time
$45,000 - $55,000/Year
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We are looking for tenacious, self-motivated individuals that are well-versed in a customer-oriented environment and have a flawless reputation for putting the customer first. The mission of our Events Customer Support Representative is to educate and increase awareness of the overall health of our local youth. We emphasize continuous learning and personal development, so there is always someone in your corner to support, help, and hold you accountable to your standards and goals.

We are looking for individuals with little to no experience as this is an entry-level role. Upon becoming a vital team member, you will start in a 2-3 week training class to receive a comprehensive education on our:

  • Nationally recognized customer service and outreach tactics

  • Detailed overview of our clients and charity partner

  • Complete instruction regarding our compliance regulations

What are your day-to-day responsibilities as an Event Customer Support Representative?

  • Deliver an exceptional customer experience - inform the current community and raise awareness of the youth who've had a troubled upbringing

  • Educate with honesty and integrity

  • Meet with customers daily and enter each interaction with the highest degree of courtesy, professionalism, and kindness

  • Track and process new orders and escalate any customer complaints to the appropriate department

  • Maintain a broad working knowledge of all current campaign-related news

  • Participate in daily training sessions, virtual networking opportunities, and conference calls to review and discuss client satisfaction targets areas for improvement and brainstorm key strategies to raise awareness

  • May assist in onboarding, training, and mentoring new employees contingent on the success and reputation you build within our firm and amongst our clients and customers

What skills are we looking for in a Customer Support Representative? 

  • Empathy, patience, and consistency. When you are a Customer Support Representative, you are fully aware that you will help and work with multiple personalities. Some interactions with potential donors may be irate, while others ask an endless amount of questions. You must be able to confidently manage all types of people and scenarios with understanding and the same level of service every time.

  • Adaptability. The best part about working in a people-centric career is no day is ever the same. However, that means you need to be able to roll with the punches, walk into challenges with open arms, and handle surprises with a sense of humor.

  • Clear communication. You say what you mean and mean what you say. It is essential that customers fully understand the campaign and audience we work with. Use authentically positive language, stay engaged, and never walk away without confirming the interaction is was satisfactory.

  • Work ethic. You cannot teach this, and there is a difference between being an efficient worker and a hard worker. An efficient worker is prepared every day and manages their schedule perfectly, so they can effectively help as many people as possible.

  • Knowledge. Ultimately, your responsibility as an Event Customer Support Representative is to understand a customer's situation. You stay informed enough to respond to their inquiries adequately, and you are humble enough to say, "I'm not sure." Customers will appreciate your honesty, and in a reliable team-oriented environment like ours, everyone on the team is excited to help.

  • Thick skin. We may be an entrepreneurial-minded firm, but that doesn't change the fact we still believe the customer is always right. The ability to swallow one's pride, accept negative feedback, and work to get better is essential for customer satisfaction and the growth of our organization.




Recommended Skills

  • Customer Service
  • Customer Support
  • Explain Benefit
  • Help Customer
  • Resolve Customer Issue
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