Job Description

Perform service support activities, troubleshoot and repair single and three-phase uninterruptible power supplies and peripherals to internal and external customers. Schedule technical sales or service support for customers including when there are emergency service calls.

• Perform on-site customer service of UPSD products to include start-up service, preventative and remedial maintenance field modification, and testing.
• Provide technical support to internal and external customers, including third-party service organizations and end users, via telephone and email.
• Inspect and test returned products and components and systems to determine defects and/or operational status
• Schedule and provide emergency technical support and field service on an on-call basis.
• Work with other UPS departments including Engineering to determine product solutions for improved performance and protection.
• Identify, evaluate and repair routine product failures.
• Support and make recommendations to improve Company policies and procedures.
• Recommend service product offerings for the long-term maintenance of the capital investment; e.g., battery upgrades.  
• Troubleshoot malfunctions to a board level in a UPS system. 
• Troubleshoot and repair UPS system failures with minimal guidance. 
• Instruct less experienced technicians on troubleshooting system failures.
• Maintain service records and documentation of services provided.

Basic Qualifications

• Associates in Electrical Electronics or related technical field plus 2-5 years’ experience in troubleshooting and repair of a technical, electrical and/or electronic product or equivalent education and experience.

Preferred Qualifications

• Developed knowledge of UPS products, services and peripherals.
• Advanced knowledge and proficiency of mechanical and electronic test equipment.
• Developed verbal and interpersonal skills to communicate with others on all levels, including customers, in a professional manner.
• Developed computer skills with emphasis on MS Office products and MRP/ERP business systems.

Minimum Physical Requirements

• Ability to read, write, and follow instructions.
• Ability to communicate well with all levels of employees and/or outside contacts.
• Ability to multi-task and organize work effectively. 
• Ability to identify, analyze and repair product failures. 
• Ability to understand technical drawings and related material.
• Ability to safely and correctly use hand and power tools and measurement devices 
• Ability to stand, sit, crawl, squat, kneel, twist, bend, and reach above the shoulders as required to perform essential job functions.
• Ability to lift up to 50 pounds on a regular basis and up to 75 pounds on occasion.
• Ability to work in outdoor and indoor environments as required to perform work.
• Ability to climb ladders, stairs and high places as required during customer visits.
• Ability to use appropriate personal protection equipment as needed.
• Proficiency in oscilloscopes, voltage current power meters, power analysis meters, load banks and related equipment. 
• Ability to work with others to accomplish goals.
• Ability to travel domestically up to 65% to perform job duties and satisfy customer commitments, often on short notice.
• Hold a valid driver’s license

EOE AA M/F/Vet/Disability

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