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Field Service Technician II at Mitsubishi Electric Power Products, Inc.

Field Service Technician II

Mitsubishi Electric Power Products, Inc. Ohio Full-Time
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About the Division


Our Uninterruptible Power Supply Division (UPSD) is known for its exceptional quality and service when it come to power. Mitsubishi Electric Power Products achieves the highest levels of UPS reliability with unrivaled expertise in power electronics. To learn more visit www.mitsubishicritical.com.

Job Description

Perform service support activities, troubleshoot and repair single and three-phase uninterruptible power supplies and peripherals to internal and external customers. Schedule technical sales or service support for customers including when there are emergency service calls.

  • Perform on-site customer service of UPSD products to include start-up service, preventative and remedial maintenance field modification, and testing.
  • Provide technical support to internal and external customers, including third-party service organizations and end users, via telephone and email.
  • Inspect and test returned products and components and systems to determine defects and/or operational status
  • Schedule and provide emergency technical support and field service on an on-call basis.
  • Work with other UPS departments including Engineering to determine product solutions for improved performance and protection.
  • Identify, evaluate and repair routine product failures.
  • Support and make recommendations to improve Company policies and procedures.
  • Recommend service product offerings for the long-term maintenance of the capital investment; e.g., battery upgrades.  
  • Troubleshoot malfunctions to a board level in a UPS system. 
  • Troubleshoot and repair UPS system failures with minimal guidance. 
  • Instruct less experienced technicians on troubleshooting system failures.
  • Maintain service records and documentation of services provided.

Basic Qualifications

  • Associates in Electrical Electronics or related technical field plus 2-5 years’ experience in troubleshooting and repair of a technical, electrical and/or electronic product or equivalent education and experience.

Preferred Qualifications

  • Developed knowledge of UPS products, services and peripherals.
  • Advanced knowledge and proficiency of mechanical and electronic test equipment.
  • Developed verbal and interpersonal skills to communicate with others on all levels, including customers, in a professional manner.
  • Developed computer skills with emphasis on MS Office products and MRP/ERP business systems.

Minimum Physical Requirements

  • Ability to read, write, and follow instructions.
  • Ability to communicate well with all levels of employees and/or outside contacts.
  • Ability to multi-task and organize work effectively. 
  • Ability to identify, analyze and repair product failures. 
  • Ability to understand technical drawings and related material.
  • Ability to safely and correctly use hand and power tools and measurement devices 
  • Ability to stand, sit, crawl, squat, kneel, twist, bend, and reach above the shoulders as required to perform essential job functions.
  • Ability to lift up to 50 pounds on a regular basis and up to 75 pounds on occasion.
  • Ability to work in outdoor and indoor environments as required to perform work.
  • Ability to climb ladders, stairs and high places as required during customer visits.
  • Ability to use appropriate personal protection equipment as needed.
  • Proficiency in oscilloscopes, voltage current power meters, power analysis meters, load banks and related equipment. 
  • Ability to work with others to accomplish goals.
  • Ability to travel domestically up to 65% to perform job duties and satisfy customer commitments, often on short notice.
  • Hold a valid driver’s license



EOE AA M/F/Vet/Disability

Recommended skills

Troubleshooting (Problem Solving)
Complex Problem Solving
Maintenance
Testing
Material Requirements Planning
Emergency Handling
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