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Customer Service Representative job in West Chester Township at Nease Co. LLC

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Customer Service Representative at Nease Co. LLC

Customer Service Representative

Nease Co. LLC West Chester Township, OH Full Time
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CSR I is responsible for meeting company and customer requirements by coordinating and communicating customer requirements to the rest of the organization. This position provides customer advocacy while trouble-shooting, problem solving and acting as liaison for our customers with various departments.

Essential Functions

·        Manage customer orders for low volume and/or distributors from placement to delivery through multiple channels including phone, fax, e-mail and internet.

·        Maintains a good attendance record.

·        Check inventory for open orders and work with the production team to satisfy customers’ required delivery dates.

·        Manage customer expectations to ensure satisfaction by clearly communicating our commitments such as delivery dates, problem resolution and order status details.

·        Update applicable production spreadsheets to maintain accuracy based on open orders for the Customer Service side.

·        Follow up with 3rd party logistics to ensure accurate entry of freight costs into Chempax for prepaid/prepaid & add shipments.

·        Provide high quality of service through efficient use of technology relative to customer activity.

·        Double check orders as integral part of order entry process.

 

Skill Requirements

  • Excellent written and oral communication skills along with the ability to work in a team environment.
  • Excellent organizational and planning skills – ability to multi-task effectively.
  • PC and MS Office proficiency required.
  • ISO and Chempax experience desirable.

 

 

Education/Experience Requirements

  • High School Diploma required.  AS or BS in business or marketing a plus.
  • Minimum 2 years customer service experience, inside sales, logistics or related functions (preferably in manufacturing).

 

 

Recommended Skills

Excellent Communication Skills
Excellent Organizational And Planning Skills
Iso Standard & Application
Multi Task Effectively
Windows Office Environment

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