Title: Documentation Clerk
Location: King of Prussia, Pennsylvania 19406
Duration: 3+ Months (Possible Extension)
Pay rate: $ 11.50 /hr
Flexible between 11:00 AM to 1:00 AM(any 8 hrs shift between that)
- Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
- Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.
- Responds to customer inquiries. Investigates and corrects errors in customer accounts and statements.
- Responds to customer verbal and/or written inquiries.
- Records details about customer inquiries.
- Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution.
- Familiarity with MS Office required