NCW is currently seeking Customer Service Representatives to assist clients. These are full-time positions offering career advancement, competitive compensation, and company paid benefits.

Responsibilities:

• Handle customer inquiries and complaints
• Uses client-specific tools such as Remedy to create a ticket for every interaction received
• Provides excellent customer service to clients and users
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​ Qualifications:

• Must have a High School Diploma or GED
• Strong verbal and written communication skills
• Ability to prioritize and multitask
• Good customer service skills
• Ability to work independently and as a member of the assigned team
• Microsoft Office proficient
• Skilled in providing problem resolution related to off-the shelf and the client-specific application packages
• Experience in troubleshooting internet browsers, smart phones, and tablets is a plus.
• Ability to build rapport with clients