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Customer Service at The West Agency

Customer Service

The West Agency Newburgh, IN Full-Time
$45,000.00 - $65,000.00 / year
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Our office is going through very large growth. We recently had some promotions/expanded into Evansville and are looking to fill positions. If you are looking for a career change or are looking to expand your horizon this is the perfect opportunity.

Who we are!
- We handle the permanent benefits for over 24,000 different unions and associations throughout the United States. 

The Position
- We are hiring for a benefits specialist. You will be working directly with the union/association members by handling their permeant benefits and following up by servicing the accounts. When a member requests to be seen our representatives will contact them as soon as possible to revise their benefits. We work with police officers, firefighters, and teachers so applicant must be able to pass a background check. This is not a call center position.
This is a full time positions for anyone who desires future management. Contact me for interview opportunity.

Who we are looking for
- Great work ethic, dependable and likes working with people
- CUSTOMER SERVICE oriented
- Someone who expects above average results 

  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

Recommended skills

Customer Insight
Customer Service
Customer Support
Explain Benefit
Identify Customer Need
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