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Medical Liaison

blind Marshalltown, IA Full-Time
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Summary

We are seeking a dedicated Liaison to join our  team. In this position you will be responsible for working in conjunction with hospital case management, continuing care personnel to plan, coordinate and facilitate discharge planning for home care services for patients receiving respiratory, DME services and/or home infusion therapy services.

 

Essential Duties and Responsibilities

  • Adheres to and complies with all company policies and procedures, the guidelines established and laws and regulations
  • Always acts in an ethical and legal manner when making visits to referral sources
  • Complete and submit, accurately and timely, all required paperwork including but not limited to referral intake forms, insurance verification documents, delivery tickets, activity logs, special information reports, etc.
  • Coordinate the patient referral process including referral demographics, communication with customer service/clinicians, verification of insurance coverage, delivery, education, CMN retrieval and patient/referral source satisfaction follow-up
  • Creates and maintains constructive working relationships with management and staff
  • Goes ‘the extra mile’ in order to exceed customer needs
  • Identify, develop and maintain relationships with hospital personnel such as case managers, social workers, physicians, nurses, etc.
  • Maintains a high level of satisfaction with patients, referral sources, and location employees
  • Participates in department and company meetings and events as determined by supervisor
  • Remain knowledgeable on all provided products and services and other pertinent information related to our business
  • Remains current in processes and changes through review of pertinent publications, newsletters, workshops and self-study
  • Performs other duties as assigned

Supervisory Responsibilities

  • None

Employment is contingent on

  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

  • Associate’s Degree from an accredited college or an equivalent combination of education and directly-related experience is required
  • One to three years’ customer service and billing experience in DME or healthcare environment
  • One to three years’ of related prior work experience in a team-oriented environment

Skills, Knowledge and Abilities

  • Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
  • Effectively and confidently present products and services with a high degree of professionalism
  • Helpful, knowledgeable and polite while maintaining a positive attitude
  • Interpret a variety of instructions in a variety of communication mediums
  • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
  • Maintain confidentiality and practice discretion and caution when handling sensitive information
  • Mechanical aptitude with ability to learn
  • Medical terminology
  • Multi-task along with attention to detail
  • Self-motivation, organized, time-management and deductive problem solving skills
  • Work independently and as part of a team

Physical Demands

  • Contact with patients and equipment with potential exposure to contagious pathogens
  • Regularly lift and carry or pull oxygen cylinders, nebulizers, walkers, various durable medical equipment, documents, marketing materials, etc.
  • Regularly travel via personal vehicle and occasionally via airplane
  • Requires close vision to small print on computer and or paperwork
  • Requires sitting, walking, standing, talking or listening

Machines, Equipment and Technical Abilities

  • Email transmission and communication
  • Internet navigation and research
  • Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
  • Office equipment; fax machine, copier, printer, phone and computer
  • Remote access interface and communication
  • Understanding use of all applicable home medical equipment and supplies

Work Environment

  • Office, warehouse and hospitals
  • Travel via automobile required to patient’s homes, referral sources and meetings
  • May be required to use a personal vehicle for business activities with reimbursement

Company Offers

  • Career Path and Management Opportunities
  • Bonus
  • Employee Discounts, Referral Bonus, Recognition Program and Employee Service Program
  • Cell Phone reimbursement (when applicable for the position)
  • Mileage reimbursement (when applicable for the position)

Benefits

  • 401k
  • Medical, Prescription, Dental and Vision plans
  • Flexible Spending Account and Health Savings Account
  • Short Term and Long Term Disability
  • Supplemental Life Insurance
  • Employee Assistance Program
  • Paid Time Off and Paid Holidays 

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities

Recommended skills

Attention To Detail
Time Management
Confidentiality
Positive Attitude
Instructions
Complex Problem Solving
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Job ID: Liaison64110CB

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