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Customer Service Representative

Farmers Insurance Hillsborough Full-Time/Part-Time
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Farmers Insurance Agent is seeking an outgoing, career-oriented professional to join their team. As a Farmers Insurance team member, you will build and develop customer relationships within the community to promote Farmers products including auto, home, umbrella, business, and life insurance.

As a CSR with Farmers Insurance, you're responsible for working closely with the agent to service customers and help grow the agency. You'll provide assistance with everything from policy administration to renewal preparation, cross-selling and marketing.

In addition, you will work under the direction of the Agency Owner learning to quote, and bind coverage to help customers manage their unique insurance and financial needs. For the right individual, there is tremendous opportunity for career advancement.

Tasks include but not limited to: 
-Setting up appointments with existing clients
-Telemarketing businesses to schedule appointments for Agent or Agency Producer

-Cross-sells all products at every opportunity through pivoting.
-Reviews cancellation and renewal lists on a weekly basis to ensure high level of retention and profitability. Makes calls and sends letters when appropriate on cancellations and renewal changes.
-Answering phones and managing existing client base
-Processing changes to insurance policies
-Setting up Quotes for the Agent or Agency Producer
- Handling Claims when clients call in to report an accident or incident

-Handling customer service alerts, such as bill payments and missing documents
- Always ask for referrals and thank customers for their business

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


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Customer Service Representative
Estimated Salary: $64K
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The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.

In business since 1928, today at Farmers® we proudly serve more than 10 million households with more than 19 million individual insurance policies across all 50 states through the efforts of nearly 48,000 exclusive and independent agents and approximately 21,000 employees. Our experience provides a rich history and legacy of service and strong customer relationships, while our focus on smart innovation, technology and entrepreneurship helps us to stay creative, to continually improve our product offerings and to drive the evolution of the insurance industry. Farmers Insurance Exchange®, the largest of the three primary insurance insurers that make up Farmers Insurance, is recognized as one of the largest U.S. companies on the 2017 Fortune 500 list.

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