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- Winchendon, MA
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Service Center Representative
The Main Street America Group • Winchendon, MA
Posted 2 months ago
This position performs agent duties for policyholders serviced by The Main Street America Group (MSA), covering multiple lines of business and states. Conducts policy review and rounds out coverage by selling additional policies to mitigate coverage gaps. Fully utilize cross-selling techniques and IRPM (Individual Risk Premium Modification) authority to increase business retention. Prepares quotes, initiates policy changes, issues certificates of insurance, recommends and/or binds coverage as required. Audit accounts to identify underwriting concerns. Responds to telephone and written inquiries on behalf of other agents; provides technical support and customer follow-up on all inquiries and issues.
Licensed to sell MSA products and services. Advise/sell policyholders on MSA products and services.
This is a non-exempt position paid on an hourly basis and is eligible for overtime pay.