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General Manager

Confidential Columbus Full-Time
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A 90 + room hotel located near the Columbus Airport is seeking a highly motivated, determined, and experienced General Manager to lead the overall operations of the hotel.


Responsibilities


  • Leads and manages overall operation of hotel.

  • Leads department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded. This includes Brand Standard compliancy.

  • Drives hotel team to create a clean, comfortable, well-maintained hotel.

  • Responsible for hiring, termination, and training of all employees.

  • Speaks with and responds to guests regarding service challenges.

  • Ability to work throughout each department as needed.

  • Facilitates a compliant Manager on Duty program 7 days a week.

  • Works within department budgets, defining and directing changes as required.

  • Prepares revenue and expense forecasts. Directs hotels action required to maximize profitability, increasing service levels and compliance with policies and procedures

  • Oversees the Sales and Marketing activity and results.  Leads and/or participates in sales and marketing strategy meetings.  Participates in the efforts to secure business as needed.

  • Property accounting to include accounts receivable, accounts payable, and payroll.

  • Facilitates hotel projects such as renovations and brand initiatives.



  • Excellent leadership skills- must be willing to LEAD by example

  • Dedication and commitment to staff as well as hotel guests

  • Must be able to provide support to staff at all times

  • Willingness to jump in and help staff when needed and provide coverage of shifts

  • Proven success leading a hotel team

  • Proven ability to lead sales efforts and motivate staff

  • 2 prior years of hotel GM experience


Skills required

Customer Relationship Management
Provide Direction
Provide Actionable Feedback
Decision Making
Resolve Complaint
Performance Management
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