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Service Technician at

Service Technician

Bay City, MI Full-Time
$18.00 - $22.00 / hour
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The Service Technician is tasked with the responsibility of diagnosing and repairing automotive systems such as engine, electrical, brakes and suspension GM and dealership standards. Prior experience as a Technician or ASE certifications is required.

Responsibilities:

  • Performing work specified on the repair order with efficiency and in accordance with dealership
  • Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
  • Diagnosing, maintaining, and repairing vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
  • Communicating directly with the Service Advisor so that customers can be informed if any additional service is needed.
  • Providing an estimate of time needed for additional repairs.
  • Executing repairs under warranty to manufacturer specifications

 

Qualifications 

  • Ability to identify problems quickly
  • Good knowledge of automobiles
  • Effective analytical and communication skills
  • Good reading, computer, and mathematics skills
  • Ability to learn new technology and repair and service procedures and specifications
  • Takes personal satisfaction in providing quality workmanship.
  • Works with attention to detail.
  • Manages time well
  • Maintains professional appearance and positive attitude.

 

Job Requirements 

  • Must have at least two (2) years of experience as an auto technician
  • Ability to read and comprehend written instructions and information
  • Knowledge in all aspects of automotive repair and maintenance
  • Ability to operate diagnostic equipment
  • Excellent oral and written communication skills
  • Excellent customer service skills
  • Computer literate
  • Must have a valid driver’s license
  • Makes certain that customers’ cars are kept clean
  • Maintains good housekeeping in work area
  • High school diploma or equivalent
  • All licenses and certifications as required by the state of Michigan
  • GM certifications
  • Providing high quality repair service on equipment
  • Resolve minor customer service issues
  • Diagnose, service, and repair
  • Perform service, repair and inspections
  • Perform preventive maintenance on all service equipment
  • Provide technical service to vehicles and equipment
  • Provide service to customers while maintaining exceptional customer service
  • Install and/or repair a wide range of dock doors and operating systems
  • Assess customer's service/repair or installation needs and complete the installation or repair of the product to the customer's satisfaction and complete service documentation
  • Assess customer's service/repair needs and complete the repair of the product to the customer's satisfaction and complete documentation
  • Make service calls to customers and provide with expert installation and repair service to a variety of propane equipment
  • Perform quality vehicle service maintenance and repairs
  • Deliver customer cars to service stalls
  • Provide exceptional customer service to callers
  • Handling the customer service phone lines
  • Upgrading customers to service agreements
  • Adhere to contractual service agreements per sales and customer service directives
  • Providing knowledgeable and courteous repair service
  • Maintaining high-quality customer service and care
  • Enjoy providing world class customer service

Recommended skills

Diagnostic Tools
Brakes
Steering
Suspension (Vehicle)
Transmission
Hvac
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