The Service Technician is tasked with the responsibility of diagnosing and repairing automotive systems such as engine, electrical, brakes and suspension GM and dealership standards. Prior experience as a Technician or ASE certifications is required.
Performing work specified on the repair order with efficiency and in accordance with dealership
Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
Diagnosing, maintaining, and repairing vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
Communicating directly with the Service Advisor so that customers can be informed if any additional service is needed.
Providing an estimate of time needed for additional repairs.
Executing repairs under warranty to manufacturer specifications
Ability to identify problems quickly
Good knowledge of automobiles
Effective analytical and communication skills
Good reading, computer, and mathematics skills
Ability to learn new technology and repair and service procedures and specifications
Takes personal satisfaction in providing quality workmanship.
Works with attention to detail.
Manages time well
Maintains professional appearance and positive attitude.
Must have at least two (2) years of experience as an auto technician
Ability to read and comprehend written instructions and information
Knowledge in all aspects of automotive repair and maintenance
Ability to operate diagnostic equipment
Excellent oral and written communication skills
Excellent customer service skills
Must have a valid driver’s license
Makes certain that customers’ cars are kept clean
Maintains good housekeeping in work area
High school diploma or equivalent
All licenses and certifications as required by the state of Michigan
Providing high quality repair service on equipment
Resolve minor customer service issues
Diagnose, service, and repair
Perform service, repair and inspections
Perform preventive maintenance on all service equipment
Provide technical service to vehicles and equipment
Provide service to customers while maintaining exceptional customer service
Install and/or repair a wide range of dock doors and operating systems
Assess customer's service/repair or installation needs and complete the installation or repair of the product to the customer's satisfaction and complete service documentation
Assess customer's service/repair needs and complete the repair of the product to the customer's satisfaction and complete documentation
Make service calls to customers and provide with expert installation and repair service to a variety of propane equipment
Perform quality vehicle service maintenance and repairs
Deliver customer cars to service stalls
Provide exceptional customer service to callers
Handling the customer service phone lines
Upgrading customers to service agreements
Adhere to contractual service agreements per sales and customer service directives
Providing knowledgeable and courteous repair service
Maintaining high-quality customer service and care
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