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Company Contact Info
- San Ramon, Ca 94583
- Brittany Johnson
- Phone: 925-275-0499
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Customer Service Representative - Inbound
PrideStaff • San Ramon, Ca
Posted 2 months ago
Our client in the Tri-Valley area is looking for confident, highly skilled and energetic Customer Service Agents! If you are seeking a long term career opportunity at a great company, Please apply now!!
ESSENTIAL JOB DUTIES:
- Process incoming requests for Service from Plan holders; logging pertinent information accurately and efficiently, according to company standards.
- Identify and communicate concerns, problems, and challenges to leadership in a positive, constructive, and solution orientated manner.
- Ensure work order meets Plan guidelines (e.g. effective dates, coverage, limitations, etc.). Communicate effectively and ask pertinent questions to determine coverage; authorize or deny coverage in whole or in part; assist with service needs; educate callers as to Plan coverage, trade call fees, etc.
- Escalate calls through the proper channels, when necessary.
Knowledge, Skills, and Abilities
- Knowledge of general office practices and procedures.
- Knowledge of company policies and procedures, coverage and service goals.
- Strong communication skills, proper grammar, courteous and professional.
- Ability to maintain composure under stressful and/or possibly agitating working conditions.
- Ability to prioritize work and meet deadlines.
Desired Education and Experience
- High School education or equivalent.