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  • Farmington Hills, MI

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Customer Support Specialist

G-TECH • Farmington Hills, MI

Posted 1 month ago

Job Snapshot

Full-Time
Experience - 2 to 5 years
Degree - 2 Year Degree
Automotive - Motor Vehicles - Parts
Automotive

Job Description

  • Work together with Customer Support Team to manage the flow of communication and inquiries from our customer base utilizing our customer management software
  • Handle in-bound inquiries from customers, both via telephone and email
  • Provide first/second tier technical support (password resets, website help, etc)
  • Work with field sales team, billing, and compliance departments as needed
  • Work with customer onboarding team to balance flexible workloads
  • May include occasional after-hours support

Job Requirements

  • 2 years of experience in a customer service function strongly preferred
  • Excellent communication and customer service skills, both written and oral
  • Highly organized and high attention to detail
  • Flexible, highly accountable, and effective under pressure in a fast-paced environment
  • Strong ability to work well in a team environment
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