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  • Stuart, FL 34996

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Customer Service Representative

US Tech Solutions, Inc • Stuart, FL

Posted 1 month ago

Job Snapshot

Part-Time
Chemical
Customer Service

Job Competition

59

Applicants

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Job Description

Job Title:             Customer Service Representative
Location:             Stuart, FL 34996

Duration:            12 Months Contract to hire


Description:
To provide effective customer service for all external Client. Customers by utilizing in-depth knowledge of company products and programs. 


Primary Duties and Responsibilities:

Provide timely and accurate information to customers regarding their order status and/or product information requests Process customer orders/changes according to established department and intra-departmental policies and procedures.

To include recalling a shipment in route, recovering packages shipped in error, and tracking package locations.

Process customer returns according to established department policies and procedures.

To include thorough knowledge on the departmental return merchandise authorization process (RMA) .

Work closely with the Medical Billing department to resolved disputed Billing charges Provide timely feedback to Customer Service Management regarding service failures or customer concerns.

To include active participation in the Customer Satisfaction Dialer and Surveys Knowledgeable in regards to PECOS (The Provider Enrollment Chain and Ownership System) and have the ability to explain the process to patients and physicians.

Documenting customer calls within the organizations propriety software systems to include the creating and processing of service tickets.

Effectively overcoming objections relative to customer cancellations and management escalations in line with the company code of conduct and departmental customer service protocol.

Communication of Client Mission and Core values through an expression and communication of Care and Appreciation to all customers

 

ANCILLARY DUTIES AND RESPONSIBILITIES

Partner with Sales Representatives to meet or exceed customer service expectations Daily review of the Contact Delivery Exception Reports for Fedex, UPS, and USPS to include vendor or customer contact regarding exception reasons and internal operational follow-up to remedy any shipment issues

Daily review of the dropped call list to include transferring messages to appropriate departments via the internal phone system and/or e-mail Processing all Mastectomy product returns and exchanges and properly documenting them via the company proprietary software as a Mastectomy Call tag Monitoring Customer Service Rush Board and communicating with operations to ensure that all priority customer orders and sent out by the end of each business day Performing other duties and responsibilities as requested, directed, or assigned

 

MINIMUM REQUIREMENTS OR QUALIFICATIONS

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions) 


Education/Experience: High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience. 


Skills: 
Language: Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training tools. Ability to write some external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers. 
Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills. 
Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
Computer: Knowledge of Word Processing software, Excel, Access and/or other database software. 
Telecommunications: ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems) 
Licensure or Certifications required: No certifications needed 


WORK REQUIREMENTS 
Ability to work some evening shifts, weekends, and overtime as needed 

 

Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated “The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com.

“US Tech is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

 

Thank you for your time.

 

Job Requirements

Job Title:             Customer Service Representative
Location:             Stuart, FL 34996

Duration:            12 Months Contract to hire


Description:
To provide effective customer service for all external Client. Customers by utilizing in-depth knowledge of company products and programs. 


Primary Duties and Responsibilities:

Provide timely and accurate information to customers regarding their order status and/or product information requests Process customer orders/changes according to established department and intra-departmental policies and procedures.

To include recalling a shipment in route, recovering packages shipped in error, and tracking package locations.

Process customer returns according to established department policies and procedures.

To include thorough knowledge on the departmental return merchandise authorization process (RMA) .

Work closely with the Medical Billing department to resolved disputed Billing charges Provide timely feedback to Customer Service Management regarding service failures or customer concerns.

To include active participation in the Customer Satisfaction Dialer and Surveys Knowledgeable in regards to PECOS (The Provider Enrollment Chain and Ownership System) and have the ability to explain the process to patients and physicians.

Documenting customer calls within the organizations propriety software systems to include the creating and processing of service tickets.

Effectively overcoming objections relative to customer cancellations and management escalations in line with the company code of conduct and departmental customer service protocol.

Communication of Client Mission and Core values through an expression and communication of Care and Appreciation to all customers

 

ANCILLARY DUTIES AND RESPONSIBILITIES

Partner with Sales Representatives to meet or exceed customer service expectations Daily review of the Contact Delivery Exception Reports for Fedex, UPS, and USPS to include vendor or customer contact regarding exception reasons and internal operational follow-up to remedy any shipment issues

Daily review of the dropped call list to include transferring messages to appropriate departments via the internal phone system and/or e-mail Processing all Mastectomy product returns and exchanges and properly documenting them via the company proprietary software as a Mastectomy Call tag Monitoring Customer Service Rush Board and communicating with operations to ensure that all priority customer orders and sent out by the end of each business day Performing other duties and responsibilities as requested, directed, or assigned

 

MINIMUM REQUIREMENTS OR QUALIFICATIONS

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions) 


Education/Experience: High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience. 


Skills: 
Language: Ability to read, analyze, and interpret medical supply publications, technical procedures, and sales training tools. Ability to write some external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers. 
Math: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills. 
Reasoning: Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
Computer: Knowledge of Word Processing software, Excel, Access and/or other database software. 
Telecommunications: ability to utilize or knowledge of call center telecommunications software (i.e. dialer systems) 
Licensure or Certifications required: No certifications needed 


WORK REQUIREMENTS 
Ability to work some evening shifts, weekends, and overtime as needed 

 

Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated “The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com.

“US Tech is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

 

Thank you for your time.

 

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